Privacy Policy

Effective Date: April 1, 2026

At Ballydowney House (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://ballydowneyhouse.com), make an enquiry, or book a stay with us.

1. Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

• Name
• Email address
• Phone number
• Billing and payment details
• Booking and reservation details
• Any information you provide via enquiry forms or email

Information We Automatically Collect

When you use our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and usage data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and manage bookings and enquiries
• Communicate with you regarding your stay
• Provide customer support
• Improve our website and services
• Meet legal, accounting, and regulatory requirements

We only collect and use data that is necessary for legitimate business purposes.

3. Legal Basis for Processing

Under applicable data protection laws, we process your personal data based on:

• Your consent
• The performance of a contract (e.g., booking your stay)
• Legal obligations
• Our legitimate business interests

4. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Booking or reservation systems
• Website hosting providers
• Professional advisors (e.g., accountants)
• Legal authorities when required

We do not sell or rent your personal data to third parties.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Sensitive information (such as payment details) is processed securely using industry-standard encryption.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill booking and service obligations
• Comply with legal and tax requirements
• Resolve disputes

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict certain processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to:

• Improve functionality and performance
• Understand how visitors use our site

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Ballydowney House
Killarney, Co. Kerry, Ireland
Email: info@ballydowneyhouse.com